Photo: Justin Sullivan / Getty Images
Walmart managers are implementing new security and self-checkout systems for the public in their stores as a way to avoid crowding at the checkout when making payments and with the aim of reducing item theft.But many of the workers who work in them describe the machines as so cumbersome and inefficient that they hate them.
Six years ago, the supermarket chain hired Irish artificial intelligence company Everscene to implement a new technology in its stores, which will be in charge of monitoring that customers scan all purchase items before leaving the store. .
This way, if the system detected something strange in the self-payment area, the security personnel were immediately alerted to go and check it thoroughly.
As the months passed, The artificial intelligence system was present in thousands of Walmart stores and then the company made it public.
“Averseen is above human limits. Using state-of-the-art artificial intelligence, computer vision systems, and big data, we are able to detect unusual activities and other threats. Our digital eye has perfect vision and can be used anytime during a coffee break or a day. No holiday needed”, promised the Irish company that looks after Walmart’s interests.
for his part, LeMia Jenkins, spokeswoman for the supermarket chain, issued a statement at the time in which she revealed the huge investment allocated to the project with the intention of preventing ant theft of merchandise in its stores.
,The company has invested over $500,000,000 in efforts to prevent, reduce and deter crime in our stores and parking lots. “We continue to invest in people, programs and technology to keep our stores and communities safe,” the letter said.
Even then, Many employees who work in stores do not like the controversial point of relying on artificial intelligence, as they anonymously declared to The Sun newspaper that technological advances are far from efficient at points of sale.
According to the disclosure, Everscene’s AI cameras misidentify customer behavior in the face of potential theft and fail to deter legitimate theft in self-checkout lanes.
The group of dissidents also filmed a home video that allegedly proves the ineffectiveness of artificial intelligence security cameras, as it allows people to leave the store with unpaid products worth over $100 dollars.
In the event that what Walmart was exposed to is confirmed, it would represent a practically a million-dollar injection of money thrown away, as Ant’s robberies continue to such an extent that some stores in the chain May be closed as Doug McMillian commented a few weeks back. In an interview with CNBC.
and he is It is estimated that Walmart is losing approximately $3 billion dollars per year due to piracy.
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