Today, shopping is not just a spending activity, for many consumers it is a pleasant financial experience. But not all companies or products generate that satisfaction. A new report finds that American shoppers complain a lot about buying and repairing cars and getting credit cards.
The Consumer Federation of America (CFA) released its annual list of the top complaints filed with US city, county and state consumer agencies on Wednesday. In all, they handled nearly 600,000 complaints by 2022 and spent more than $740 million through mediations, actions and other means, the CFA said.
This compilation of reports on products that have received the most complaints from state and local agencies can be very useful for consumers who have not yet purchased this or that product or service to think twice before doing so.
These are the three products that consumers in the United States of America will complain about the most in 2022.
1. Car purchase and repairs
New and used car sales and repairs were the biggest complaints dealers in the United States received from consumers. That category has held the top spot for seven consecutive years, CFA said.
When trying to buy, lease or repair cars, SUVs, and trucks, “consumers are filing complaints about additional products and services, fuel-and-switch pricing, and mechanical conditions,” the report notes.
The report cites an example of a Kia from a local dealership in Florida for $995. The local businessmen discussed this fee and the seller paid the buyer the sum.
2. House repairs and renovations
If buying a house isn’t easy, home repairs and renovations don’t make it any easier. This item is the second order in the consumer complaint.
“Many consumers have complained about shoddy and incomplete home repair work by people without proper licenses or experience,” the CFA report says. “Consumers often pay for services upfront and have trouble getting a refund or correcting outdated work with a sour relationship.”
The CFA includes an example of an elderly man who hired a contractor to do a small renovation on his home. The contractor convinced the owner that he needed to file a larger bill and proceed with a $17,000 labor bill, which the owner claimed was poorly done and “burdened.” He entered the local trade and business sector, which was successful in getting the employer to return $125,000 to the owner.
3. Credit card
Complaints about fraudulent and fraudulent credit card activities, such as fraudulent interest.
Among the stories in the report, a Spanish cardholder signed up for a new card with a promotional rate of 0% for the time being. To avoid the highest interest charge, the borrower must pay the balance in full before the due date. That was because the client ended the project two days before the launch. However, the credit company’s computer system went down for a few days, after which the company charged a customer interest that would have been avoided if the company’s system had been up and running. The interest is about $2,000, according to the CFA report.
The local business consumer bureau reminded the card company that in fact “they have recognized the error in their system and are allowing consumers an extension if they have a debt due during the outage,” he said in a court report. To be sure, the buyer apologized and returned his money.
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