XPO continues to bet on the use of the latest technologies, in this case, Artificial Intelligence, to provide a better consumer experience in last-mile delivery. The company’s latest innovation has been the development of a chatbot that makes an automated phone call to inform the end recipient about the exact time and delivery point of their order.
XPO already provides a customer communication solution via WhatsApp, through which you can check the location of your order and the delivery vehicle and driver information in real time. With the development of new robots, communication has further improved. From now on, it is the chatbot that is in charge of automatically calling the recipient when the delivery person starts the route to the final delivery point. The robot, which receives the notice, traces the route via Google Maps and calculates how long it will take the carrier, and this is when it makes a call that informs the consumer of the exact time at the agreed delivery point. informs in
The system developed by XPO gives the end consumer the option to repeat the message left by the robot and even cancel the delivery. In the latter case, the carrier receives notice that the customer will not be at home, thus avoiding unnecessary travel and increasing the efficiency of the entire supply chain. It is worth noting the environmental benefit that it brings in reducing failed deliveries and, with it, the associated pollutant emissions.
Sergio Gelida, Director of Technology and Process Improvement, Southern Europe and Morocco at XPO, explains that: “This application, which covers all last-mile routes in Spain and Portugal, already handles hundreds of calls every day. Our customers And end consumers are the foundation of our business, so we are constantly working to analyze and study new solutions that provide a better delivery experience.
XPO is a leading supply chain innovator in Europe offering full load, part load, pallet truck and last mile delivery services. The company tailors its solutions to the specific needs of its customers in a variety of industrial and consumer sectors.
